This role involves working within the Payment Team Collections
function and will be based at the Dublin office, with responsibility
for providing additional cash collection support for multi entities.
Job Overview
The position is suitable for an individual who is bright, confident,
positive and an excellent communicator, who is able to work in a fast
paced, dynamic environment.
The post holder will ideally have a minimum of two years collection or
customer service experience and will rise to the challenge of hitting
collection targets against assigned lists of overdue clients. The
focus is on excellence in cash collection and calls completed with
outstanding call quality service and care. The role requires a
pragmatic and commercial approach to problem solving coupled with
excellent negotiation skills
Day-to-Day
_RESPONSIBILITIES_
Contacting clients in relation to their overdue accounts
Handling payment and service queries principally via telephone
Provide &#**Apply on the website**;Super Service&#**Apply on the
website**; when handling all enquiries and making the necessary notes
on our systems to keep accurate and timely records
Processing debit/credit card payments
Liaising with the local team to ensure client accounts and internal
processes operate as smoothly as possible
Complete requests for account adjustments where required
When the collection opportunities are exhausted, and our efforts of
resolution have been unsuccessful, provide a full and complete case
history per client for review of the next stages
The above is not an exhaustive list and you could be expected to
perform different tasks as necessitated by the changing demands of the
Payment function,Role Metrics
To complete work-flow tasks relating to credit control in an accurate
and timely fashion, by ensuring client call lists are completed within
the stated timeframe
Cash Collection, Direct Debit coverage, Outbound Call targets
To ensure a high level of attendance and punctuality ? P(phone
number removed)
CVRINDIRE Job Purpose
This role involves working within the Payment Team Collections
function and will be based at the Dublin office, with responsibility
for providing additional cash collection support for multi entities.
Job Overview
The position is suitable for an individual who is bright, confident,
positive and an excellent communicator, who is able to work in a fast
paced, dynamic environment.
The post holder will ideally have a minimum of two years collection or
customer service experience and will rise to the challenge of hitting
collection targets against assigned lists of overdue clients. The
focus is on excellence in cash collection and calls completed with
outstanding call quality service and care. The role requires a
pragmatic and commercial approach to problem solving coupled with
excellent negotiation skills
Day-to-Day
_RESPONSIBILITIES_
Contacting clients in relation to their overdue accounts
Handling payment and service queries principally via telephone
Provide &#**Apply on the website**;Super Service&#**Apply on the
website**; when handling all enquiries and making the necessary notes
on our systems to keep accurate and timely records
Processing debit/credit card payments
Liaising with the local team to ensure client accounts and internal
processes operate as smoothly as possible
Complete requests for account adjustments where required
When the collection opportunities are exhausted, and our efforts of
resolution have been unsuccessful, provide a full and complete case
history per client for review of the next stages
The above is not an exhaustive list and you could be expected to
perform different tasks as necessitated by the changing demands of the
Payment function,Role Metrics
To complete work-flow tasks relating to credit control in an accurate
and timely fashion, by ensuring client call lists are completed within
the stated timeframe
Cash Collection, Direct Debit coverage, Outbound Call targets
To ensure a high level of attendance and punctuality ? P(phone
number removed)
CVRINDIRE
We need : English (Good)
Type: Permanent
Payment:
Category: Others
